Nancie Calder

Nancie Calder is a senior Microsoft ecosystem leader, AI strategist, and industry speaker with deep expertise in transforming customer engagement and business applications through agentic AI, CRM, and data-driven architectures.

With over a decade at Avanade, including serving as Global Practice Lead for Customer Engagement, Nancie has operated at the intersection of strategy, go-to-market, and enterprise delivery, helping organizations unlock value from platforms such as Dynamics 365, Dataverse, Power Platform, and Microsoft Copilot.

 

Core Expertise

Agentic AI & Copilot Transformation

Nancie is at the forefront of defining how organizations move beyond traditional Copilot experiences into autonomous, agent-driven business processes. She designs frameworks that help enterprises:

Identify high-value agent use cases
Transition from declarative agents to custom-engine agents
Operationalize AI with governance, cost control, and lifecycle ownership

She is also the creator of structured programs such as the Frontier Partner AI Readiness Program, enabling Microsoft partners to build scalable AI strategies.

 

Dynamics 365 & Customer Engagement Leadership

A recognized expert in CRM and customer service transformation, Nancie:

Architects enterprise-grade solutions across Dynamics 365 (Sales, Customer Service, Contact Center)
Aligns business outcomes with platform capabilities and data strategy
Brings a practitioner mindset—balancing innovation with real-world operability

Her work consistently connects customer experience, operations, and revenue growth.

 

AI Strategy, Governance & Operating Models

Through her work with RitewAI, Nancie advises Microsoft partners and enterprise leaders on:

AI governance and responsible AI frameworks
Agent lifecycle management and cost transparency
Organizational readiness for AI adoption at scale

She brings a unique lens shaped by both global enterprise leadership and hands-on advisory work.

 

Microsoft Ecosystem & Partner Strategy

Nancie has deep, practical experience across the Microsoft stack, including:

Dynamics 365 & Dataverse
Power Platform
Microsoft Fabric & data estate transformation
Azure AI & OpenAI services
Copilot and Copilot Studio

She specializes in helping partners:

Build differentiated offerings
Navigate licensing and platform boundaries
Scale go-to-market strategies in a rapidly evolving AI landscape

 

Thought Leadership & Community Impact

Nancie is a globally recognized speaker and contributor across major Microsoft and industry events, including:

Dynamics Communities & User Groups
Microsoft Ignite, Inspire, and BizApps Summit
AI/Copilot-focused conferences

She is also:

A Microsoft Customer Service MVP
Co-author of The Agentic AI Revolution
A mentor and community builder through programs like the DUG Mentorship initiative

Her sessions are known for being practical, provocative, and grounded in real-world execution, bridging strategy with actionable insight.

 

Leadership Style & Differentiation

What sets Nancie apart:

Bridges strategy and execution: Not just vision—clear pathways to implementation
Balances innovation with pragmatism: Understands cost, governance, and operational realities
Speaks both business and technical language: Trusted by executives and delivery teams alike
Deep partner empathy: Experience on both ISV/product and global SI sides

 

Current Focus

Nancie is focused on:

Scaling agentic AI adoption across the Microsoft ecosystem
Helping organizations move from experimentation to measurable business value
Building frameworks, tools, and programs that make AI repeatable, governable, and profitable