Jerry Fetzer
Principal Solution Architect, Dynamics 365 Agent Development
at Microsoft
I specialize in first‑party service agents in Dynamics 365 and custom Copilot Studio agents. I work hands‑on with customers and internal teams to address adoption blockers such as architecture decisions, licensing and consumption models, integration patterns, and operational readiness—ensuring solutions are not only innovative, but supportable and scalable.
Sessions
- Microsoft Presents: Contact Center AI Operations: Agent Assist, Quality Evaluation Agent, AI Credit Forecasting, and Governance
- Monday, October 12 • 4:45 PM - 5:45 PM CT
- Microsoft Presents: Autonomous Customer Service: Case Management Agent, Shadow Mode, Email Resolution, and Knowledge Grounding
- Tuesday, October 13 • 8:00 AM - 9:00 AM CT