Tim Smith

Speaker Bio

Tim Smith is a Director Specialist at Microsoft, where he helps enterprise organizations modernize customer engagement across marketing, sales, and service using Dynamics 365, Customer Insights, Copilot, and agentic AI. With deep experience in customer data platforms, AI‑driven journeys, and enterprise CRM architecture, Tim works with customers to move beyond traditional personalization toward adaptive, intelligence‑driven experiences.

Tim focuses on how unified customer data, real‑time signals, and AI agents can work together to transform CRM from a system of record into a system of intelligence. His work spans agentic customer journeys, AI‑powered orchestration, and extending Customer Insights into frontline workflows for sellers and service teams.

At Community Summit, Tim brings a practical, architecture‑first perspective grounded in real‑world enterprise scenarios, helping practitioners understand not just what’s possible with Dynamics 365 and Copilot—but how to design and scale it responsibly.