Lorenc Koka
Lorenc Koka, MD, MCP
Enterprise Automation Architect | 4× Microsoft FastTrack RSA, Designing Governed AI Agent Ecosystems on D365 | Power Platform | Copilot Studio | Azure, From Traditional CRM → Governed Autonomous Enterprise Workflows
Lorenc is a skilled Microsoft Fast Track Recognized Solutions Architect with expertise in Microsoft Power Platform, Dynamics 365 Business Applications, AI Solutions and Azure Integration Services. He is a clear and effective communicator who can easily translate business needs into technical specifications and solutions that align with Microsoft Business Application, Cloud & AI offers to address real business challenges. Lorenc has successfully designed and led the delivery for multiple integrated enterprise D365 implementations that are compliant with specific data security and privacy regulations and designed for flexibility and scale.
Lorenc’s diverse educational background in Computer Science and Medicine adds value to his work. He is passionate about healthcare programs and provides expert guidance on managing clinical data, HIPAA compliance, and healthcare interoperability standards.
Sessions
- Email to Case on Autopilot: Building an AI-Powered Intake Pipeline with Power Automate, AI Builder, and D365 Customer Service
- Tuesday, October 13 • 8:00 AM - 9:30 AM CT
- Adaptive Cards as Your Agent's Front Door: Intake Forms, Structured Capture, and Variable Injection in Copilot Studio
- Wednesday, October 14 • 8:00 AM - 9:30 AM CT
- The Hidden Abandon: Why 10–20% of Your Contact Center Calls Don't Exist in D365 - and How to Find Them
- Thursday, October 15 • 10:45 AM - 11:45 AM CT