Less Transfers, More Answers: The IVR Containment for Dynamics 365 CS & D365 CC - Voice Channel
Learning Objective 1
Understand how to design high‑containment IVR experiences
Learning Objective 2
Learn how to use intent recognition, customer context, and Dataverse data
Learning Objective 3
Identify best practices and metrics for measuring IVR containment success
Type
Education Session
Primary Product
Dynamics 365 CE (CRM)
Session Objective for Attendee
Optimizing
Ability Level
301 - Advanced
Tracks
Categories
Recorded
- Recorded for On-Demand
Sessions
- Dynamics 365 CE (CRM)
Speakers
Global Black Belt - Principal Solution Engineer at Microsoft
Global Black Belt - Sr Solution Engineer at Microsoft