Session Description

Learning Objective 1

Adoption as a Service Approach: This session will highlight the effectiveness of treating user adoption as a continuous service rather than a one-time effort, helping to maintain and increase user engagement over time.

Learning Objective 2

Understanding and Catering to User Needs: Key to increasing adoption is tuning into "What's In It For Me" (WIIFM) for users, understanding their needs and motivations, and aligning the CRM usage benefits to these factors.

Learning Objective 3

Securing Leadership Buy-In and Demonstrating ROI: Learn strategies to gain support from leadership by showcasing the potential return on investment (ROI) and demonstrating how increased adoption can lead to tangible benefits for the organization, resulting in up to 300% increased user engagement.

Type

Breakout Session (60 min)

Primary Product

Dynamics 365 CE (CRM)

Session Objective for Attendee

Optimizing

Ability Level

201 - Intermediate

Categories

Sessions

  • Dynamics 365 CE (CRM)