Teams, Telephony, Copilot, SharePoint & Dynamics 365 CE: Power Partners!

Event Time

Monday, October 14 • 2:30 PM - 4:00 PM CT

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Event Location

Location: 212B

Session Details

Title: Teams, Telephony, Copilot, SharePoint & Dynamics 365 CE: Power Partners!

Session Description:

Microsoft Copilot, Teams, SharePoint, Dynamics 365 CE/CRM and Model-Driven apps are all evolving at a dizzying pace, with new integrations across the platforms announced regularly.

Come learn about the integration points between these platforms to guide your organization to:

  • Integrate AI into every component of the user experience
  • Sharing CRM data with non-CRM users to rapidly solve customer problems and generate sales
  • Conversation intelligence that integrates Teams Telephony, Model-Driven Dynamics 365 CE apps and ChatGPT to create more productive sales and service conversations
  • How Copilot for Sales brings all these solutions together with Outlook and Excel too - to accelerate sales team performance
  • Bring Teams Chat into Dynamics 365
  • Better document management

You'll learn all the options, how to set them up, and the pros/cons of using each.

PRODUCTS

Sessions

  • Dynamics 365 CE/CRM
  • Microsoft Copilot
  • Power Platform

Type: Deep Dive

Primary Product: Dynamics 365 CE/CRM

Primary Track: Customer Service

Track: Artificial Intelligence (AI),Customer Service,Sales

Learning Objective 1: 2 practical ways to use Microsoft Teams with Dynamics 365 CE/CRM

Learning Objective 2: Using ChatGPT and conversation intelligence to get the most out of every phone call

Learning Objective 3: Sharing Dynamics 365 CRM data with non-users across Teams

Session Objective for Attendee: Considering,Optimizing

Speakers

Boiteau Emily
Boiteau Emily
Senior Solution Architect at C5 Insight

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