Originally Aired - Tuesday, October 17 • 2:45 PM - 3:10 PM EDT
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Location: E214
Title: My Top 10 AI Features That Digitally Transformed Customer Service Teams
Description:
As customer service rapidly evolves in the digital age, the use of Artificial Intelligence (AI) is becoming increasingly popular. Over the past 20 years, Richard Dennis, Vice President of D365 CE at Thinkmax, has dedicated much of his career to helping companies implement Customer Relationship Management (CRM) including customer service platforms. He shares the positive impact a strong customer service platform contributes on a company's overall growth and success.
Type: Fast Chat (25 min)
Ability Level: 101 - New To
Learning Objective 1: AI & CRM from a service perspective
Learning Objective 2: Sharing the top 10 AI features
New To
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