Modern Collaboration: Elevate the Customer Experience with Microsoft 365
Learning Objective 1
Learn to use and configure and use Microsoft Teams, SharePoint, and Viva to enhance customer engagement and collaboration.
Learning Objective 2
Gain hands-on experience in setting up and managing Microsoft 365 tools for improved productivity.
Learning Objective 3
Explore integration options between Microsoft 365 and CRM applications to optimize customer engagement processes.
Type
Academy
Ability Level
101 - New To
Primary Product
M365/Modern Work
Primary Track
Customer Service
Session Objective for Attendee
New To,Optimizing
Cost
1000
CPE Credits
- CPE – 8 Units
Tracks
Categories
Sessions
- Agents & Copilot
- Dynamics 365 CE/CRM
- M365/Modern Work
Speakers
