Session Description

Learning Objective 1

Understand the Role of AI in D365 Contact Center and Copilot Solutions - Learn how AI-driven capabilities in D365 Contact Center and custom copilots can transform customer engagement, enabling faster responses and personalized experiences.

Learning Objective 2

Identify Key Use Cases for AI in Customer Support - Explore practical use cases where AI copilots enhance both external customer interactions and internal support efficiencies, reducing manual workloads and improving agent productivity.

Learning Objective 3

Gain Practical Insights for Implementing AI Solutions in Customer Service - Discover best practices for deploying D365 Contact Center and custom copilots on Power Pages, and understand the steps needed to drive meaningful business outcomes with AI-powered customer support.

Type

Breakout Session

Ability Level

101 - New To

Primary Product

Dynamics 365 CE (CRM)

Primary Track

Artificial Intelligence (AI)

Session Objective for Attendee

New To

Categories

Sessions

  • Agents & Copilot
  • Dynamics 365 CE (CRM)
  • Power Platform

Handouts