Session Description

Learning Objective 1

Master Queue Management and Routing: Learn how to effectively manage customer service queues and implement unified routing strategies in Dynamics 365 Customer Service

Learning Objective 2

Enhance Reporting and Performance Monitoring: Discover how to generate, interpret, and utilize reports to monitor and improve customer service performance

Learning Objective 3

Apply Best Practices through Live Demonstrations

Type

Breakout Session

Ability Level

201 - Intermediate

Primary Product

Dynamics 365 CE (CRM)

Primary Track

Customer Service

Session Objective for Attendee

Optimizing

Categories

Sessions

  • Dynamics 365 CE (CRM)

Handouts