Session Description

Learning Objective 1

Understand AI Agents and Their Potential: Gain foundational knowledge of AI agents, their capabilities, and how they differ from insights-only tools like Copilot. Learn the distinctions between ad-hoc and asynchronous agents, and explore how AI agents drive continuous improvement by automating tasks.

Learning Objective 2

Recognize AI Agent Types and Applications: Discover the various types of AI agents, such as Azure OpenAI assistants, M365 declarative agents, and custom engine agents. Learn how each type serves specific use cases in customer service, operational efficiency, and data management.

Learning Objective 3

Prepare for AI Agent Implementation: Identify key factors for a successful AI agent deployment, including data readiness, security, and alignment with business goals. Leave with an understanding of the steps involved in launching AI agents effectively and consider further learning opportunities

Type

Breakout Session

Ability Level

101 - New To

Primary Product

Agents & Copilot

Primary Track

Artificial Intelligence (AI)

Session Objective for Attendee

New To

Categories

Sessions

  • Agents & Copilot
  • Dynamics 365 CE (CRM)

Handouts