Session Description

Learning Objective 1

Navigate the full suite of CI-J email insight tools, delivery KPIs, click maps, link insights, engagement trends, and device/client breakdowns; configure email deduplication for segment-based journeys

Learning Objective 2

Identify how major email service providers and mail clients — including Apple Mail's Mail Privacy Protection, Gmail's image proxying, and Microsoft's Outlook ecosystem — distort open rate data, inflate click metrics, and mask true engagement signals in CI-J reporting (and how to address it)

Learning Objective 3

Identify which email sections, CTAs, and content blocks drive the most engagement — and use those signals to make deliberate design decisions that improve click-through rates and reduce unsubscribes.

Type

Breakout Session (60 min)

Primary Product

Dynamics 365 CE (CRM)

Session Objective for Attendee

New To,Optimizing

Ability Level

201 - Intermediate

Categories

Sessions

  • Dynamics 365 CE (CRM)