Session Description

Learning Objective 1

Build a unified customer data model in D365 Customer Insights by connecting and harmonizing data from multiple sources.

Learning Objective 2

Apply customer segmentation, propensity scoring, and enrichment capabilities to drive targeted sales and marketing actions.

Learning Objective 3

Establish data quality, deduplication, and consent management processes to maintain a clean and compliant customer database.

Type

Education Session

Primary Product

Dynamics 365 CE (CRM)

Session Objective for Attendee

New To,Optimizing

Ability Level

201 - Intermediate

Categories

Sessions

  • Dynamics 365 CE (CRM)