Thursday, October 17 • 11:00 AM - 12:00 PM CT
Create or Log in to My Show Planner to see Videos and Resources.
You do not have access to Session Resources.
{{chatBodyContent}}
Be sure to come back after the session starts to have access to session resources.
Location: 217A
Title: Leveraging Dynamics 365 Customer Service and Power Pages for Enhanced Support and Case Management
Session Description:
In this presentation, we will explore how Dynamics 365 Customer Service can be used for internal support and case management as part of a help desk. We will discuss how this powerful tool can help streamline support processes, improve response times, and enhance the overall customer experience. Additionally, we will demonstrate how Power Pages can be used to expose cases externally to customers and partners with minimal customization, providing a seamless and user-friendly experience for all stakeholders.
Type: Breakout Session
Primary Product: Power Platform
Primary Track: Customer Service
Track: Administration; System Administration,Automation,Customer Service
Learning Objective 1: To explore the use of Dynamics 365 Customer Service for internal support and case management as part of a help desk.
Learning Objective 2: To demonstrate how Power Pages can be used to expose cases externally to customers and partners with minimal customization.
Learning Objective 3: To discuss how these tools can help streamline support processes, improve response times, and enhance the overall customer experience.
Session Objective for Attendee: Optimizing
Create or Log in to My Show Planner to add notes.
