From Chaos to Cohesion: Reinventing Service with Microsoft Dynamics 365 Contact Center
Learning Objective 1
Overview of Microsoft’s new Digital Contact Center Platform (DCCP) and integration with D365 Customer Service and Field Service.
Learning Objective 2
How to align contact center design with asset-based work order scheduling, RSO, and technician dispatch workflows.
Learning Objective 3
Deep dive: Leveraging Copilot in Contact Centers for AI-assisted case resolution and technician coordination.
Type
Deep Dive
Ability Level
301 - Advanced
Primary Product
Dynamics 365 CE (CRM)
Primary Track
Field Service
Session Objective for Attendee
New To
Tracks
Categories
Sessions
- Agents & Copilot
- Dynamics 365 CE (CRM)
Speakers
Managing Partner at Ludia Consulting