"Hello! I am your automated virtual presenter." Power Virtual Agent in Dynamics 365.
Welcome to the wonderful world of Power Virtual Agent!
- Hello! Who am I talking to? What is a Power Virtual Agent?
- With Power Virtual Agents You Can…Organizations want effective and efficient ways to deliver customer solutions. Power Virtual Agent improves user experiences inside the Dynamics 365 platform.
- Power Virtual Agent - Terminology: Explore the common components of a Power Virtual Agent.
- Interacting with the Power Virtual Agent: How can one be used inside Dynamics 365? Publishing my Power Virtual Agent.
- Working with the Power Platform: Explore how the Power Virtual Agent works within the Power Platform and use the platform to work with Dynamics 365.
Dynamics 365 F&O/AX
Breakout Session (60 min)
201 - Intermediate
Learning Objective 1:
Attendees will be able to build a basic chatbot using Power Virtual Agent and integrate it with Dynamics 365 to automate customer service interactions.
Learning Objective 2:
Use the advanced features of Power Virtual Agent and Dynamics 365, such as natural language processing to create a more personalized and efficient customer service experience.