Knowledge is Power! Understanding the Knowledge Base in D365 CE
Learning Objective 1
Attendees will leave this session with a strong understanding of how the knowledge base works, and how they can use it to enhance CE for their organizaiton's efficiency.
Learning Objective 2
Participants will be able to see firsthand how to setup knowledge base articles, and learn key considerations on best practices when building out the Knowledge Base.
Learning Objective 3
Comprehension of how other entities interact with Knowledge Base and how it enhances their functionality as well.
Type
Breakout Session
Ability Level
101 - New To
Primary Product
Dynamics 365 CE (CRM)
Primary Track
Customer Service
Session Objective for Attendee
Optimizing
Tracks
Categories
Sessions
- Dynamics 365 CE (CRM)
Speakers
Sr. Solutions Architect at Synoptek