Wednesday, October 16 • 2:45 PM - 4:15 PM CT
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Location: 215
Title: Navigating Expectation Management Pitfalls in Technology Implementation
Session Description:
The use of human-centered design thinking practices to improve technology implementation has increased 10x. Why? Because more technology implementations fail from misaligned expectations than from functionality or feature richness. If you want to become indispensable to your clients, your implementation strategy must include a solid approach to setting, managing, and negotiating expectations shared across your sales, delivery, and customer success teams. If you want to be a "partner" and not a "vendor" you must have a well-crafted approach to expectations management across the engagement (pre-, during, and post- implementation). This session will give you a framework to get started.
Type: Deep Dive
Primary Product: Dynamics 365 CE/CRM
Primary Track: Training and User Adoption
Track: Training and User Adoption
Learning Objective 1: Learn how to design an expectations management framework that prevents costly project derailment.
Learning Objective 2: Learn how to design a plan that sets current and future success expectations to grow a client.
Learning Objective 3: Learn the specific areas of expectations management required to win business and save failing projects.
Session Objective for Attendee: Optimizing
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